Who is running this event?
This is a fan-run convention. Organized primarily by Joy Thomas, Olivia Moreno, Shauna Farr, and Beth Fedorenchik.

How do I ask a question during a panel discussion or other presentation?
There will be time at the end of the panel discussions and presentations for questions from the audience. That time will be limited and the MC for the event will notify the audience when the last question will be received. We ask that you be courteous to the people onstage and keep your questions polite.

What do I need to take to the registration desk?
Your ticket will be sent immediately upon purchase. You will need to bring this letter, along with photo ID to the event to collect your registration pack or “reg pack”. There will be a designated registration desk where this will be done.

When can I pick up my registration pack on-site?
The registration desk will open at (time TBD) on the Friday of the event and close around (time TBD). If you are unable to register on the Friday the desk will open again on the Saturday morning at (time TBD).

What will be in my reg pack?
Your reg pack should contain your free souvenir convention guide, convention badge, event schedule. You may also find order forms for future events and other pieces of information that you should check out.

Are there event schedules?
You will see schedules online (most frequently updated) and in your reg packs.

Do I need to wear my event badge?
Yes. We don’t want to have things ruined by gate crashers so please make sure you have them on and visible at all times, especially at the party.

Will this event happen for sure? I have to buy expensive non-refundable airline tickets.
Yes, we are committed to having this event – rain or shine, win or lose; non-refundable deposits have already been paid out by us to secure a hotel, with many more guests to be announced as they confirm their availability.

When will the event be held?
Friday, July 20 to Sunday, July 22, 2012.

Where will the event be held?
Clarion Hotel Anaheim Resort
616 W Convention Way
Anaheim, CA 92802

Is there a special accommodation rate?
Yes, we have secured excellent rates. Please see the hotel page for more info.

When will tickets go on sale?
Tickets go on sale Spring 2012.

Can I sit with my friends?
We aren’t assigning seats, so please arrive and queue together. We will seat according to ticket category.

What charities will you be supporting?
Information on supported charities can be found on the charities page.

What payment options will you have?
Payment options include Paypal and Credit Card via the secure Paypal payment gateway. Payments must be made in full at time of purchase.

When will I receive my ticket?
You will receive your ticket via email and on-screen once you have paid.

What happens to my money if the event is canceled?
Money from ticket sales will held in a verified business account, in the event that the convention does not go ahead all tickets will be refunded. Refunds do not include any other expenses you may incur such as travel or accommodation.

Can I get a refund or sell my ticket to someone else?
No, tickets are non-refundable (unless the event is canceled) and non-transferable. Photo ID will be required when you arrive to register on-site, so the tickets must be in your name.

If you find yourself with exceptional circumstances meaning you can no longer attend the event you need to contact our event organizers who will consider a refund on a case by case basis.